• Customer Solutions Architect

    AllegionCarmel, IN 46082

    Job #946223250

  • Customer Solutions Architect

    The Customer Solutions Architect is a part of the Digital Order Management team. The role will be responsible for leading the strategic design for architecture of our Digital Order Management efforts. This is inclusive of providing value to our customers, supporting our go-to-market strategies, connecting and transforming business processes, automating standardized work, and driving digital transformation and optimization. Furthermore, this role will collaborate with our go-to-market teams and various functions in the business, as well as other members of the Global Digital Business team, to understand and facilitate the customer journey. This would include providing outside-in thinking, driving towards disruptive solutions, and innovating and experimenting with new technology and new ways of applying existing technology.

    Principal Responsibilities:

    • Partner with IT Program Manager and/or Project Manager to Plan Projects, Establish Requirements, Prioritize Work, and Allocate Resources:

    • Assist in collecting and formatting requirements to complete the project objective

    • Gather data and input for upcoming development activities

    • Interface with multifunctional team to incorporate business strategy and customer needs

    • Collaborate with team to address questions and solve problems

    • Make suggestions for solution approaches

    • Partner with director of digital order management to be a liaison to the business and IT

    • Coordinate and complete projects on time and within budget and scope.

    • Set deadlines, assign responsibilities and monitor and summarize progress of project.

    • Utilize Proof of Concept/Proof of Value methodology in combination with the concept of Minimum Viable Product

    • Manage roadblocks and escalate issues prior to timeline extension

    • Inspire and lead user adoption; train people to use the applications; gather and incorporate feedback

    • Achieve productivity and revenue generation targets


    • Bachelor's degree in relevant field (i.e. business, marketing, engineering). MBA preferred.

    • 5+ years of experience problem solving and leading initiatives to improve customer experience

    • A passion for customer experience combined with business curiosity and a strategic viewpoint

    • Experience working with teams on digital transformation initiatives

    • Decisive, confident, and experience with influencing others

    • Strong sense of urgency and personal commitment

    • A strong intellectual curiosity to continually challenge what exists and explores what should be changed to best meet evolving business and market

    • Ability to communicate across technical and non-technical audiences

    • Highly collaborative with strong interpersonal skills, professional maturity, and judgment with the capability of communicating with a diverse range of individuals at all professional levels.

    Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:~~~ for special accommodation.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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