Customer Solutions Architect
The Customer Solutions Architect is a part of the Digital Order Management team. The role will be responsible for leading the strategic design for architecture of our Digital Order Management efforts. This is inclusive of providing value to our customers, supporting our go-to-market strategies, connecting and transforming business processes, automating standardized work, and driving digital transformation and optimization. Furthermore, this role will collaborate with our go-to-market teams and various functions in the business, as well as other members of the Global Digital Business team, to understand and facilitate the customer journey. This would include providing outside-in thinking, driving towards disruptive solutions, and innovating and experimenting with new technology and new ways of applying existing technology.
Partner with IT Program Manager and/or Project Manager to Plan Projects, Establish Requirements, Prioritize Work, and Allocate Resources:
Assist in collecting and formatting requirements to complete the project objective
Gather data and input for upcoming development activities
Interface with multifunctional team to incorporate business strategy and customer needs
Collaborate with team to address questions and solve problems
Make suggestions for solution approaches
Partner with director of digital order management to be a liaison to the business and IT
Coordinate and complete projects on time and within budget and scope.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Utilize Proof of Concept/Proof of Value methodology in combination with the concept of Minimum Viable Product
Manage roadblocks and escalate issues prior to timeline extension
Inspire and lead user adoption; train people to use the applications; gather and incorporate feedback
Achieve productivity and revenue generation targets
Bachelor's degree in relevant field (i.e. business, marketing, engineering). MBA preferred.
5+ years of experience problem solving and leading initiatives to improve customer experience
A passion for customer experience combined with business curiosity and a strategic viewpoint
Experience working with teams on digital transformation initiatives
Decisive, confident, and experience with influencing others
Strong sense of urgency and personal commitment
A strong intellectual curiosity to continually challenge what exists and explores what should be changed to best meet evolving business and market
Ability to communicate across technical and non-technical audiences
Highly collaborative with strong interpersonal skills, professional maturity, and judgment with the capability of communicating with a diverse range of individuals at all professional levels.
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:~~~ for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Â© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
We are Allegion.
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
We are Allegion.