• Technical Support Specialist

    Baker HughesBillerica, MA 01822

    Job #1073342145

  • Role Summary:

    Baker Hughes is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

    • Asa Technical Support Specialist for Baker Hughes' Flow, Gas & Moistureproduct business, you are responsible for daily support of all activitiesassociated with the assigned job scope. This includes owning and driving toresolution all customer break / fix support activities which have beeninitiated by customer email, phone call, case management system and escalationfrom field, sales, partner and product management teams.

    • Sound troubleshooting, communication,and escalation practices will always be adhered to.

    Essential Responsibilities:

    In the role of Technical Support Specialist, you will:

    • Use of Technical Support tools including but notlimited to phone, email, Salesforce, skype, 8x8 IP Telephony platform,TeamViewer remote access software, GE BOX

    • Proactively interface between and work acrossall functions of the company and our customers concerning technical,operational, and EHS challenges as applicable to any assignment

    • Safe and compliant performance of all activitiesin line with the company's and our customer's environmental health and Safety(EHS) guidelines and procedures

    • Uncompromising integrity to ensure 100%compliance with regulatory and company rules and requirements

    • Maintaining a strong customer relationshipthrough a positive, proactive, and professional approach

    Qualifications/Requirements :

    • Bachelor's Degree from an accreditedcollege or university (OR Associate's Degree from an accredited college or universitywith 2 years of service experience in oil & gas, power, heavy equipment orautomation & controls)(OR High School Diploma / GED from an accreditedschool or institution with a minimum of 4 years of service experience in oil& gas, power, heavy equipment or automation & controls)

    Desired Characteristics:

    • Bachelor's Degree in Business from an accredited college or university

    • Previous experience in Oil & Gas industryand / or extensive experience in a high-pressure technical working environment

    • Demonstrated trouble shooting, problem solving,decision-making and time management skills

    • Excellent interpersonal and organizationalskills and ability to work with both internal and external customers whilemaintaining a can-do positive attitude

    • Excellent communication skills with the abilityto explain potential solutions to customers' issues in a clear and concisemanner using phone, email, skype and other remote support tools

    • Strong desire to further develop and sharetechnical knowledge in self and with others

    • Strong Computer skills including operatingsystems and standard office software

    • Able to understand and use complicatedelectrical and mechanical drawings in a working environment

    • Strong familiarity with flow, gas and moistureequipment theory, specifications and procedures

    • Field proven experience in trouble shootingloop, wire, and function checks of a control system

    • Awareness of all industry related requiredSecurity and Safety Clearances and Certifications


    • Billerica, MA

    This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

    Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at ~~~

    Job: Services

    Title: Technical Support Specialist

    Location: Massachusetts-BILLERICA

    Requisition ID: 1930049

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