System Analyst/Engineer - Electronics Platforms

Senior Engineer/System Analyst

Overview

Individual Markets Business Technology Services at Guardian is seeking a Software Engineer - System Analyst who will be responsible for all Electronic platform artifacts, including vendor supported platforms, such as Ebix, Firelight, & Affirm, within the Individual Markets - Annuity organization. This position will play a key role in providing support for delivery teams, business users, DTCC, Distributors and Electronic vendor partners for feed testing and technology enhancements. In addition, this role will serve as a point of contact for production support, which will require strong problem-solving skills, along with the ability to activate various risk mitigation recovery plans, based on issue severity and impact to our service level agreements (SLAs).

You Will

• Be responsible for serving as an intermediary between Guardian, vendors, distributors, and project teams for the Annuity eApp Implementations.

• Work with business owners and technology team to analyze, define, and translate business requirements into technical specifications for all electronic platform artifacts (e.g., DPfA, PPfA, forms, etc). Requirements could include but not limited to:

• Data Mapping/Forms Tagging

• VTXml (tool used for tagging)

• Data configuration

• UI/Business configurations (Screen/Workflows)

• Product mapping/configurations

• Business & System rules

• DTCC inbound/outbound files

• FormsXML

• Maintain Master Technical requirement documentation.

• Be responsible for development, compliance, documentation, and maintenance of standard operating procedures (SOPs) and training documentation and materials within their domain.

• Partner with the Technology and ESQA (testing team) to analyze, configure, acceptance/unit test, and provide implementation support when needed.

• Identify project tasks required to support a successful implementation, including performing impact analysis, verbally communicating complex issues, validating production readiness and communicating implementation statuses.

• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions.

• Engage with various areas to resolve problems in production and non-production environments as they arise. Collaborating with team members to understand the issue, recommend solutions, escalate production issues, and provide full transparency into current workload.

• Demonstrate a functional understanding of user experience, electronic feeds, order entry platforms, industry initiatives, web services, website operations, innovative technologies, and industry workflows.

• Understand and troubleshoot downstream impact of implemented development.

• Review the electronic platform vendor release documentation and provide guidance on updates required.

• Provide leadership in technical problem solving by applying insight derived from a highly developed skill and knowledge base and coordinate impacts and dependencies across application teams.

• Attend monthly EBIX Carrier and Distributor calls.

• Review release candidates and determine business and system impacts.

• Attend DTCC, IRI member calls.

• Create business requirements, if/when applicable

• Keep all new business forms current.

• Additional responsibilities may include:

• Participating in the evaluation and recommendation of new technologies.

• Provide trending and related support for production issues as needed.

• Being available to provide on-call support after hours and on weekends if/when necessary.

• Perform other duties and/or assist with other projects as assigned.

You Have

• 3+ years of Business-related experience required.

• 5+ years of Financial Business Analyst or System Analysis experience preferred.

• In-depth Annuity business and/or technical knowledge preferred but not mandatory.

• Experience with Ebix, iPipeline, Insurance Technologies, DTCC, DST, or other Electronic Business financial service systems/technology vendors desired/preferred.

• In-depth knowledge of software development lifecycles including Agile development and testing.

• Must be able to think strategically and evaluate short-, medium-, and long-term options

• Self-directed and proactive, able to think beyond the immediate challenge and anticipate using exceptional judgment and problem-solving abilities.

• Demonstrate strong methodical analytical skills considering different data points, patterns, trends, and/or themes to support system requirements and identify root cause and issue resolution

• Excellent written and verbal communications, including presentation creation and delivery, organization, analytical, planning skills.

• Excellent team collaboration skills, with the ability to build consensus, influencing across all levels in the organization, to include experience in dealing with multiple projects impacting different processes within the Individual Markets 'arena', multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.

• Ability to learn and maintain a comprehensive understanding of Guardian's business and technology.

• Working knowledge of existing, new, and emerging technologies in a changing technical environment.

• Excellent team collaboration skills,

• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

• Ability to travel up to 10%

• Working knowledge of MS project, MS Office Suite, and Visio

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications

Location

• Hybrid: 2 Days a week at Guardian office location in Bethlehem, PA, Holmdel, NJ or Pittsfield MA

Salary Range

$114,080.00 - $187,415.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts - flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ~~~ .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at ~~~ .