• Customer Service Representative

    Hinderliter de Llamas & Associates • Fresno, CA 93720

    Salary: 18-20 Yearly Salary

    Job #3374319257

  • Company Overview

    T

    he HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading-edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.

    Core Values

    HdL team members individually and collectively aspire to the following core values:

    Deliver Excellence In Everything

    – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.

    Do The Right Thing

    – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.

    Foster Relationships

    – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.

    Give Generously

    – We give generously of our time and resources to our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.

    Enjoy The Journey

    – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.

    Be Authentic, Grateful, and Humble

    – We are thankful for the success we have achieved individually and as a company and never take it for granted.

    Job Responsibilities

    We're seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management.

    • Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.

    • Process and review tax returns, forms, applications, and payments daily.

    • Notify, review, and resolve outstanding taxpayer compliance issues.

    • Thorough knowledge, interpretation, and application of the local tax and business license ordinances.

    • Reconcile and report on all tax revenue activities monthly.

    • Resolve revenue discrepancies through identification, explanation, and communication procedures.

    • Analyze and review taxpayer data for refunds and potential audits.

    Skills and Qualifications

    • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.

    • Excellent verbal and written communication skills and ability to manage a large call volume.

    • Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.

    • Proven high level of accuracy and review in data entry and analysis.

    • Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.

    • Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.

    Preferred Qualifications

    • Previous revenue or tax collection experience.

    • Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.

    Compensation

    The starting base salary for this Fresno, CA position is expected to be between $18.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

    Benefits

    1. Opportunity to participate in 401k

    2. Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program

    3. Paid time off for Vacation, Sick, and Holidays

    4. Employee Stock Ownership Plan (learn more about the HdL ESOP at: ~~~

    Compensation details: 18-20 Yearly Salary


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